Patient Experience & Scheduling Specialist

Albert Einstein Medical Center; United States; On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Tuition Assistance

Retirement Plan

Job summary

Albert Einstein Medical Center is seeking a Patient Services Associate II to professionally manage arrival/departure activities and verify patient information. The role emphasizes delivering the Jefferson Experience through courteous interactions and efficient patient flow.

Responsibilities include check-in/out processing, insurance verification, and obtaining pre-certifications, with a focus on HIPAA compliance and timely service.

Qualifications

• Ability to communicate courteously with patients and visitors.
• Ability to multi task while managing a time sensitive workload.
• Proficiency in handling patient data with discretion.

Responsibilities

• Process check-in and check-out, and schedule appointments via EPIC.
• Verify insurance, pre-certifications, and referrals.
• Maintain efficient patient flow and escalate concerns as needed.
• Greet patients and visitors in a professional manner, in person or by phone.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with applicable regulations.

Skills

Courteous communication

Time management

Multitasking

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Albert Einstein Medical Center is seeking a Patient Services Associate II to professionally manage arrival/departure activities and verify patient information. The role emphasizes delivering the Jefferson Experience through courteous interactions and efficient patient flow.

Responsibilities include check-in/out processing, insurance verification, and obtaining pre-certifications, with a focus on HIPAA compliance and timely service.