Patient Experience Front Desk Specialist

Albert Einstein Medical Center; Philadelphia (Philadelphia County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Tuition assistance

Job summary

Albert Einstein Medical Center is seeking a Patient Services Associate (PSA) I to enhance the patient experience by courteously processing arrival and departure activities in an outpatient setting. The role focuses on front desk operations, verifying demographics and insurance, and supporting efficient patient flow to examination rooms.

The PSA I will greet patients and visitors, handle check-in/check-out, and schedule appointments using EPIC while upholding HIPAA privacy and security standards

Qualifications

• Must communicate courteously with patients and visitors.
• Ability to complete multiple tasks and work under pressure.
• Maintain confidentiality of patient information.

Responsibilities

• Processes check in and check out, scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Job description

Albert Einstein Medical Center is seeking a Patient Services Associate (PSA) I to enhance the patient experience by courteously processing arrival and departure activities in an outpatient setting. The role focuses on front desk operations, verifying demographics and insurance, and supporting efficient patient flow to examination rooms.

The PSA I will greet patients and visitors, handle check-in/check-out, and schedule appointments using EPIC while upholding HIPAA privacy and security standards