Patient Services Specialist II — Care & Scheduling

Baylor Scott & White Health; Dallas (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Immediate eligibility for health andw‌

401(k) savings with 5% match

Tuition Reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health in Dallas is seeking a Patient Services Specialist 2 to support administrative tasks in a physician’s office, clinic, or related setting. You will handle patient check-in/check-out, scheduling, insurance verification, and answer phones to ensure a patient-centered experience.

The role emphasizes accurate data entry, friendly communication, and collaboration with clinical staff. Prior experience in patient services and basic computer skills are expected to help

Qualifications

• Excellent listening, social, and communication skills, both oral and written.
• Professional telephone etiquette and customer service mindset.
• Knowledge of patient registration procedures and documentation.

Responsibilities

• Assist patients with check-in and check-out, scheduling, insurance verification, and answering phone inquiries.
• Register patients by collecting insurance information and demographics.
• Accept payments, post charges, and generate daily payment reports.
• Respond to routine inquiries about services and hours; handle patient complaints.
• Support medical records duties by pulling and filing charts; mentor junior staff.

Skills

Communication skills

Telephone etiquette

Customer service

Education

H.S. Diploma/GED Equivalent

Tools

Computer skills

Job description

Baylor Scott & White Health in Dallas is seeking a Patient Services Specialist 2 to support administrative tasks in a physician’s office, clinic, or related setting. You will handle patient check-in/check-out, scheduling, insurance verification, and answer phones to ensure a patient-centered experience.

The role emphasizes accurate data entry, friendly communication, and collaboration with clinical staff. Prior experience in patient services and basic computer skills are expected to help