Patient Services Specialist 2 — Front Desk & Scheduling

Baylor Scott & White Health; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to provide essential administrative support in clinics or physician offices. The role covers patient check-in/out, scheduling, insurance verification, payments, and handling phone inquiries to ensure a high-quality patient experience.

Ideal candidates will have a High School Diploma or GED and at least 1 year of experience, with strong communication and organizational skills.

Qualifications

• Patient relations, check-in or check-out, scheduling, and insurance verification are required.
• Responds to phone inquiries and handles routine patient questions.
• Registers patients by collecting and verifying information and entering changes.
• Accepts payments and posts charges using standard codes.
• May assist in training and mentoring junior Patient Services Specialists.
• Maintains patient records and supports medical records duties as needed.

Responsibilities

• Assist patients and visitors with check-in, check-out, scheduling, and insurance verification.
• Direct patients to waiting areas and provide clear information about services.
• Handle payments, post charges, and generate daily payment reports.
• Answer routine inquiries about hours and services and resolve complaints.
• Support medical records by pulling charts and assisting transfers.
• Help train and mentor other staff as requested.

Skills

Customer service

Telephone etiquette

Communication

Cash handling

Scheduling

Education

High School Diploma or GED

Tools

Insurance verification software

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to provide essential administrative support in clinics or physician offices. The role covers patient check-in/out, scheduling, insurance verification, payments, and handling phone inquiries to ensure a high-quality patient experience.

Ideal candidates will have a High School Diploma or GED and at least 1 year of experience, with strong communication and organizational skills.