Patient Services Specialist II — Patient Care & Scheduling

Baylor Scott & White Health; Marble Falls (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician practice, clinic, or similar setting. The role focuses on high-quality, patient-centered care through check-in, scheduling, and insurance verification.

Responsibilities include registering patients, handling payments, assisting with medical records, and mentoring junior staff; strong communication and computer skills are essential, with a patient-first mindset and

Qualifications

• Excellent listening and communication abilities; professional telephone etiquette.
• Familiarity with patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Ability to use computers and related software applications.
• Experience in verifying insurance information and demographics.
• Ability to mentor and train junior staff.

Responsibilities

• Assists patients and visitors by check-in, check-out, scheduling, insurance verification, and answering phone inquiries.
• Registers patients by collecting and verifying insurance information and demographics; directs to waiting areas.
• Accepts payments for services, posts charges, and generates daily payment reports.
• Responds to routine inquiries about services and hours of operation; handles patient complaints appropriately.
• Aids with medical records duties: pulling charts, filing, and transfers as requested.
• Mentors junior staff and provides help as needed.

Skills

Listening skills

Communication skills

Phone etiquette

Patient registration

Medical insurance knowledge

Mentoring staff

Education

HS Diploma or GED

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician practice, clinic, or similar setting. The role focuses on high-quality, patient-centered care through check-in, scheduling, and insurance verification.

Responsibilities include registering patients, handling payments, assisting with medical records, and mentoring junior staff; strong communication and computer skills are essential, with a patient-first mindset and