Patient Services Specialist II — Scheduling & Care

Baylor Scott & White Health; Temple (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Temple, TX is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting.

You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries, while training junior staff and ensuring accurate patient records. This role emphasizes compassionate service and efficient patient flow.

Qualifications

• High School Diploma or GED required.
• 1 year of experience in a patient-facing role.
• Must understand patient registration and medical insurance basics.

Responsibilities

• Assist patients with check-in and check-out, schedule appointments.
• Verify insurance information and demographics; update records.
• Process payments, post charges, and generate daily reports.
• Handle routine inquiries and escalate complaints as needed.
• Support medical records duties and staff training.

Skills

Communication skills

Patient relations

Phone etiquette

Mentoring staff

Empathy

Education

High School Diploma or GED

Tools

Office software

Patient registration systems

Medical records software

Job description

Baylor Scott & White Health in Temple, TX is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting.

You will handle check-in/check-out, scheduling, insurance verification, and phone inquiries, while training junior staff and ensuring accurate patient records. This role emphasizes compassionate service and efficient patient flow.