Patient Services Specialist II: Care Coordination & Billing Support

Baylor Scott & White Health; Irving (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Baylor Scott & White Health in Irving, Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting.

Responsibilities include patient check-in/out, scheduling, insurance verification, and handling phone inquiries while delivering patient-centered care and assisting in training junior staff.

Strong communication skills, Spanish/English bilingual ability, and experience with EPIC LIS are highly valued.

Qualifications

• Education: HS Diploma or GED.
• Experience: 1 year in patient services or related field.

Responsibilities

• Assist patients with check-in and check-out, scheduling, insurance verification, and answering phone inquiries.
• Register patients by collecting and verifying insurance information and directing them to waiting areas.
• Process payments for services, post payments and generate daily reports.
• Assist with medical records duties such as pulling charts and transferring files.
• Mentor and train junior Patient Services Specialists as needed.

Skills

Customer service

Communication skills

Bilingual Spanish/English

EPIC LIS experience

Insurance verification

Scheduling

Education

High school diploma/GED

Tools

EPIC

Job description

Baylor Scott & White Health in Irving, Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or similar setting.

Responsibilities include patient check-in/out, scheduling, insurance verification, and handling phone inquiries while delivering patient-centered care and assisting in training junior staff.

Strong communication skills, Spanish/English bilingual ability, and experience with EPIC LIS are highly valued.