GI & Specialty Care Patient Concierge II

Oregon GUT Club; Fort Worth (TX); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k) match

Tuition Reimbursement

PTO accrual Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to provide administrative support in a physician office or clinic. You will manage patient check-in/out, verify insurance, schedule follow-ups, and handle payments while delivering high-quality, patient-centered care.

Responsibilities include assisting with medical records, answering inquiries, and training junior staff as needed. Prior experience in healthcare front office is preferred, with a focus on accuracy and

Qualifications

• High school diploma or GED required.
• One year of experience in a healthcare front-office or patient services role.
• Strong communication and interpersonal skills, with patient-centered approach.
• Knowledge of medical insurance processes and billing basics is a plus.

Responsibilities

• Greet and check in/out patients and manage scheduling.
• Verify insurance information and patient demographics.
• Collect payments and post charges with accurate coding.
• Answer phone calls and respond to routine inquiries.
• Assist with medical records and relay messages to clinicians.
• Support training and mentoring of junior staff as needed.

Skills

Communication skills

Customer service

Phone etiquette

Attention to detail

Education

HS Diploma/GED

Tools

PC literacy

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 2 to provide administrative support in a physician office or clinic. You will manage patient check-in/out, verify insurance, schedule follow-ups, and handle payments while delivering high-quality, patient-centered care.

Responsibilities include assisting with medical records, answering inquiries, and training junior staff as needed. Prior experience in healthcare front office is preferred, with a focus on accuracy and