Patient Services Specialist II: Front Desk Care Coordinator

Baylor Scott & White Health; Kingsland (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician’s office or clinic. You will handle patient relations, check-in/check-out, scheduling, and insurance verification to ensure smooth operations.

You may assist in training and mentoring junior staff and contribute to accurate records, payments, and referrals. This role emphasizes patient-centered care, clear communication, and teamwork in a fast-paced healthcare environment.

Qualifications

• Education - H.S. Diploma/GED Equivalent
• Experience - 1 Year of Experience

Responsibilities

• Check-in / check-out, scheduling, insurance verification, and answering phone inquiries; arrange follow-up visits and referrals.
• Register patients by collecting and verifying insurance information; update demographics in the system and direct patients to waiting areas.
• Accept payments for services; post charges; generate daily payment reports; discuss financial arrangements with patients as needed.
• Respond to routine inquiries about services or hours; handle patient complaints appropriately.
• Assist with medical records duties: pulling charts, prescriptions, transfers, and filing.
• Mentor and train junior staff as requested.

Skills

Customer service

Phone etiquette

Communication skills

Medical office software

Education

HS Diploma/GED

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 2 to provide administrative support in a physician’s office or clinic. You will handle patient relations, check-in/check-out, scheduling, and insurance verification to ensure smooth operations.

You may assist in training and mentoring junior staff and contribute to accurate records, payments, and referrals. This role emphasizes patient-centered care, clear communication, and teamwork in a fast-paced healthcare environment.