Patient Services Specialist II — Caring Care & Scheduling

Baylor Scott & White Health; Garland (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Tuition Reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health in Garland, TX is seeking a Patient Services Specialist 2 to support front desk operations in a busy physician practice. You will check in patients, verify insurance, schedule appointments, and answer calls to ensure smooth clinic flow.

The role emphasizes accurate data entry, strong communication, and teamwork. EPIC experience is preferred, bilingual English/Spanish is a plus, and prior healthcare office experience is ideal.

Qualifications

• Experience in a healthcare office setting preferred.
• Familiarity with insurance verification and patient scheduling.
• Strong communication and problem-solving skills.

Responsibilities

• Assist patients with check-in and check-out processes.
• Verify insurance information and collect/record data accurately.
• Schedule appointments and coordinate referrals as needed.
• Answer phones and respond to routine inquiries about services and hours.

Skills

Patient registration

Insurance verification

Phone etiquette

Data entry

Bilingual (English/Spanish)

Education

HS Diploma/GED

Tools

EPIC

Job description

Baylor Scott & White Health in Garland, TX is seeking a Patient Services Specialist 2 to support front desk operations in a busy physician practice. You will check in patients, verify insurance, schedule appointments, and answer calls to ensure smooth clinic flow.

The role emphasizes accurate data entry, strong communication, and teamwork. EPIC experience is preferred, bilingual English/Spanish is a plus, and prior healthcare office experience is ideal.