Patient Services Specialist II: Patient Access & Billing

Baylor Scott & White Health; Irving (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) with 5% match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health seeks a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or other area. You will handle patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

You may assist in training junior staff, support medical records duties, and help coordinate follow-up visits and referrals.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Bilingual Spanish/English required or preferred.

Responsibilities

• Check-in and check-out patients; schedule appointments; verify insurance; answer phone inquiries.
• Register patients and verify demographics; update records in the system.
• Process payments, post charges, and generate daily reports.
• Address routine service inquiries and escalate complaints as needed.
• Assist with medical records duties and prepare charts for transfers/fr referrals.
• Support training and mentoring of junior staff.

Skills

Listening & communication

Telephone etiquette

Bilingual Spanish/English

Customer service

Insurance verification

Mentoring staff

Education

H.S. Diploma/GED

Tools

EPIC LIS

Job description

Baylor Scott & White Health seeks a Patient Services Specialist 2 to provide administrative support in a physician's office, clinic, or other area. You will handle patient relations, check-in/check-out, scheduling, insurance verification, and answering phones to ensure high-quality, patient-centered care.

You may assist in training junior staff, support medical records duties, and help coordinate follow-up visits and referrals.