Patient Services Specialist II: Care, Scheduling & Mentoring

Baylor Scott & White Health; Marble Falls (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician office, clinic, or similar setting, delivering patient-centered care.

You will manage check-in/out, scheduling, insurance verification, and phone inquiries while assisting in training junior staff and maintaining accurate patient records; the role emphasizes teamwork, responsiveness, and compassionate communication.

Qualifications

• HS diploma or GED required.
• 1 year of experience.
• Knowledge of medical insurance claims procedures.
• Ability to verify patient demographics and insurance information.

Responsibilities

• Assist patients with check-in and check-out, scheduling, and answering phone inquiries.
• Register patients by collecting and verifying insurance information.
• Post payments, generate daily reports, and discuss financial arrangements as needed.
• Support medical records duties and file transfers.
• Provide training and mentoring to junior staff when requested.
• Direct patients to waiting areas and services.

Skills

Patient registration

Insurance verification

Communication skills

Phone etiquette

Record keeping

Education

High School diploma or GED

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 2 to provide administrative support in a physician office, clinic, or similar setting, delivering patient-centered care.

You will manage check-in/out, scheduling, insurance verification, and phone inquiries while assisting in training junior staff and maintaining accurate patient records; the role emphasizes teamwork, responsiveness, and compassionate communication.