Patient Experience Specialist II

Nemours; Glen Mills (Delaware County); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Nemours is seeking a Patient Service Representative for the Concordville office. The role involves providing excellent patient service, verifying demographics and financial information, and supporting a smooth outpatient visit experience.

You will coordinate with clinical staff, manage check-in/check-out tasks, and ensure accuracy of insurance and payment information while maintaining HIPAA compliance and patient confidentiality.

Competenze

• High school diploma or equivalent required.
• 1–2 years of experience in a healthcare/clerical role preferred.
• Strong customer service and communication skills.

Mansioni

• Greet and communicate with patients and families using AIDET protocol.
• Complete outpatient visit check-in/check-out processes and verify demographics.
• Confirm authorizations and referrals, and scan insurance documents.
• Reconcile payments and complete End of Day reports per policy.

Conoscenze

Customer service

HIPAA compliance

Communication

AIDET protocol

Formazione

High school diploma

Strumenti

iGuide

MyNemours

Online Scheduling

Descrizione del lavoro

Nemours is seeking a Patient Service Representative for the Concordville office. The role involves providing excellent patient service, verifying demographics and financial information, and supporting a smooth outpatient visit experience.

You will coordinate with clinical staff, manage check-in/check-out tasks, and ensure accuracy of insurance and payment information while maintaining HIPAA compliance and patient confidentiality.