Patient Services Specialist II

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Job summary

Beth Israel Lahey Health seeks an accommodating healthcare administrative professional to manage front-desk operations, greet patients, handle check-in, scheduling, and payments, and coordinate with clinicians to ensure smooth patient flow.

In this role you will verify demographics, reschedule appointments, verify referrals, and support billing functions while maintaining privacy and delivering high-quality customer service in a busy ambulatory setting.

Qualifications

• High School diploma or GED required; certification preferred.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greet patients and visitors with courtesy and privacy, provide accurate information and guidance.
• Perform check-in, registration, scheduling, demographic verification and co-pay collection; enter referrals.
• Monitor flow, liaise between patients and staff to ensure efficient service delivery.

Skills

Customer service

Written communications

Oral communications

Team work

Microsoft Office

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Job description

Beth Israel Lahey Health seeks an accommodating healthcare administrative professional to manage front-desk operations, greet patients, handle check-in, scheduling, and payments, and coordinate with clinicians to ensure smooth patient flow.

In this role you will verify demographics, reschedule appointments, verify referrals, and support billing functions while maintaining privacy and delivering high-quality customer service in a busy ambulatory setting.