Patient Care & Front Desk Specialist II

Beth Israel Lahey Health; Brookline (MA); Hybrid; USD 60,174,000 - 80,975,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Services Coordinator to join our Brookline-based team. You will be the first point of contact, handling check-in, scheduling, billing support, and ensuring privacy and courteous service.

Responsibilities include registration, demographic verification, co-pay collection, referrals, and maintaining smooth patient flow across the practice. Prior healthcare/administrative experience is preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.

Responsibilities

• Greet patients and visitors with courtesy and privacy.
• Handle check-in, registration, scheduling, demographic verification, and data collection; collect co-payments.
• Obtain and enter referrals; schedule, reschedule, and cancel appointments to accommodate needs.
• Monitor entrance and patient flow; liaise between patients and staff to ensure smooth service delivery.
• Support billing functions, patient education materials, and record preparation as needed.

Skills

Written communications

Oral communications

Knowledge

Team work

Customer service

Education

High School diploma or GED

Medical Admin Assistant cert

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Patient Services Coordinator to join our Brookline-based team. You will be the first point of contact, handling check-in, scheduling, billing support, and ensuring privacy and courteous service.

Responsibilities include registration, demographic verification, co-pay collection, referrals, and maintaining smooth patient flow across the practice. Prior healthcare/administrative experience is preferred.