Patient Care Coordinator II

Beth Israel Lahey Health; Wellesley (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient services/clinic receptionist responsible for greeting patients, check-in and scheduling, and supporting billing processes. You will work closely with physicians and nursing staff to ensure efficient practice operations and accurate data entry.

The role emphasizes strong customer service, English communication, and basic office software skills in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy and privacy, providing information and guidance.
• Registers patients, verifies demographics and financial data; collects co-payments.
• Schedules, reschedules and cancels appointments and enters referrals.
• Monitors patient flow and coordinates with staff to ensure smooth service delivery.
• Facilitates billing as needed and supports information requests.

Skills

Oral Communications

Written Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Certificate 1 Medical Admin Assistant Cert

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a patient services/clinic receptionist responsible for greeting patients, check-in and scheduling, and supporting billing processes. You will work closely with physicians and nursing staff to ensure efficient practice operations and accurate data entry.

The role emphasizes strong customer service, English communication, and basic office software skills in a fast-paced healthcare setting.