Patient Access & Care Coordinator II

Beth Israel Lahey Health; Brookline (VT); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health seeks a patient service specialist to greet patients, register and schedule visits, verify demographics and collect co-pays in a busy ambulatory practice. This role supports flow, coordinates referrals, provides patient education and acts as a liaison to ensure smooth operations.

Strong English communication and computer skills are essential, with healthcare/service experience preferred.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web based applications and MS Office such as Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors; serves as central communication source for patient care.
• Performs check in, registration, scheduling, demographic verification and co-payment processing.
• Schedules, reschedules and cancels appointments; obtains and enters referrals.
• Monitors flow and acts as liaison to ensure optimal service delivery.
• Check out, schedules follow-up appointments and provides educational materials as indicated.
• Level II: assist billing functions; handle information requests; may act as lead in absence of Manager; participate in small projects.

Skills

Customer service

Written communication

Oral communication

Teamwork

Problem solving

Active listening

Education

High School diploma or GED

Medical Admin Assistant Certification

Tools

MS Office Suite

Outlook

Word

Excel

Job description

Beth Israel Lahey Health seeks a patient service specialist to greet patients, register and schedule visits, verify demographics and collect co-pays in a busy ambulatory practice. This role supports flow, coordinates referrals, provides patient education and acts as a liaison to ensure smooth operations.

Strong English communication and computer skills are essential, with healthcare/service experience preferred.