Practice Concierge & Scheduling Specialist II

Beth Israel Lahey Health, Inc.; Wellesley (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health, Inc. is seeking a compassionate medical front desk specialist to greet patients, manage check-in, scheduling and payments, and coordinate care with clinical staff. This role supports efficient patient flow and accurate information exchange across departments.

The successful candidate will have basic computer skills, strong communication abilities, and a willingness to assist in ancillary tasks as needed to maintain smooth operations.

Qualifications

• High school diploma or GED required and basic computer skills.
• Experience in medical administration or front-desk operations preferred.
• Ability to communicate clearly with patients, families and staff.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Serves as central communication source for patient care coordination.
• Performs check-in, registration, scheduling and demographic verification.
• Collects co-payments and verifies insurance as needed.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Acts as liaison between patients and practice staff to ensure flow.
• Facilitates problem solving and may support billing tasks.

Skills

Written Communications

Oral Communications

Team Work

Customer Service

Knowledge

Education

High School diploma or GED

Certificate 1 Medical Admin Assistant Cert preferred

Job description

Beth Israel Lahey Health, Inc. is seeking a compassionate medical front desk specialist to greet patients, manage check-in, scheduling and payments, and coordinate care with clinical staff. This role supports efficient patient flow and accurate information exchange across departments.

The successful candidate will have basic computer skills, strong communication abilities, and a willingness to assist in ancillary tasks as needed to maintain smooth operations.