Patient Services Coordinator II

Medical Care of Boston Management Corporation; Jabez Corner (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a patient services coordinator to deliver high quality service and support smooth practice operations. You will greet patients, register, schedule, collect co-pays, verify demographics, and coordinate referrals, all while maintaining privacy and courtesy.

Reporting to the Practice Manager or Ambulatory Practice Coordinator, you will act as a liaison between patients and staff, ensuring timely flow and exceptional service across the care continuum.

Qualifications

• High school diploma or GED required.
• Medical Admin Assistant certificate preferred.
• 1–3 years related experience required.
• Experience with computer systems including web-based applications and MS Office.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Serves as a central communication source in patient care by being responsive and accessible.
• Provides accurate information, directions and follow-up to meet needs.
• Performs check in, registration, scheduling, verification of demographic information and data entry.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments to accommodate patient/provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues.
• Acts as liaison between patient and staff to ensure optimal flow and service delivery.

Skills

Customer service

Communication

Teamwork

Attention to detail

MS Office

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Outlook

Excel

Job description

Beth Israel Lahey Health is seeking a patient services coordinator to deliver high quality service and support smooth practice operations. You will greet patients, register, schedule, collect co-pays, verify demographics, and coordinate referrals, all while maintaining privacy and courtesy.

Reporting to the Practice Manager or Ambulatory Practice Coordinator, you will act as a liaison between patients and staff, ensuring timely flow and exceptional service across the care continuum.