Patient Services Specialist II

Jefferson Health Plans; Abington Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Abington Memorial Hospital in Abington, PA is seeking a Patient Services Associate II to enhance the patient experience by greeting arrivals, verifying demographics, and processing check-in/check-out. The role emphasizes courteous service and accurate data entry in EPIC to support efficient flow to examination rooms.

You will obtain pre-certifications and/or pre-authorizations for procedures, verify insurance and referrals, and escalate patient or provider concerns as needed.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients/visitors and contribute to a positive Jefferson Experience.
• Ability to process and interpret data; ability to multi-task under time-sensitive workload.

Responsibilities

• Process check-in and check-out and scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Verify insurance, referrals and patient demographics.
• Maintain efficient flow of practice and escalate patient/provider concerns as appropriate.
• Greet patients/visitors professionally, on phone or in person.
• Adhere to HIPAA privacy and security requirements and regulatory standards.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

Education

HS Diploma or equivalent

Tools

EPIC

Job description

Abington Memorial Hospital in Abington, PA is seeking a Patient Services Associate II to enhance the patient experience by greeting arrivals, verifying demographics, and processing check-in/check-out. The role emphasizes courteous service and accurate data entry in EPIC to support efficient flow to examination rooms.

You will obtain pre-certifications and/or pre-authorizations for procedures, verify insurance and referrals, and escalate patient or provider concerns as needed.