Patient Services Associate II: Front Desk & Pre-Auth Expert

Jefferson Health Plans; Pennsylvania; On-site; USD 22,000 - 30,000; Full time

Job summary

Abington Memorial Hospital is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, verifying demographics, insurance, and authorizations, and guiding patients to exam rooms. The role emphasizes delivering the Jefferson Experience with a courteous, efficient flow in the practice.

Responsibilities include processing check-ins/outs and scheduling via EPIC, obtaining pre-authorizations, and ensuring HIPAA compliance.

Qualifications

• HS Diploma or equivalent required.
• Customer service experience in healthcare preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greet and interact with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Education

HS Diploma or equivalent

Job description

Abington Memorial Hospital is seeking a Patient Services Associate II to enhance the patient experience by processing arrivals and departures, verifying demographics, insurance, and authorizations, and guiding patients to exam rooms. The role emphasizes delivering the Jefferson Experience with a courteous, efficient flow in the practice.

Responsibilities include processing check-ins/outs and scheduling via EPIC, obtaining pre-authorizations, and ensuring HIPAA compliance.