Patient Services Associate II: Patient Experience Champion

Jefferson Health; Weldon (PA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition assistance

Flexible spending accounts

Short-term disability

Long-term disability

Job summary

Jefferson Health is seeking a Patient Services Associate II at Abington Memorial Hospital in Pennsylvania. The role focuses on courteous and professional processing of arrival and departure activities, obtaining pre-certifications, and verifying insurance information to ensure efficient patient flow.

Responsibilities include greeting patients, handling scheduling via EPIC, maintaining HIPAA compliance, and escalating concerns as necessary.

Qualifications

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to process and interpret data.
• Ability to multi-task while managing a time-sensitive workload.

Responsibilities

• Process patient check-in and check-out via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Maintain efficient flow of practice and escalate patient/provider concerns as needed.
• Greet and interact with patients/visitors in a professional manner, in person or on the phone.
• Adhere to HIPAA privacy and security requirements and comply with relevant regulations.

Skills

Communication with patients

Multitasking

Time management

HIPAA compliance awareness

Education

HS Diploma or equivalent

Job description

Jefferson Health is seeking a Patient Services Associate II at Abington Memorial Hospital in Pennsylvania. The role focuses on courteous and professional processing of arrival and departure activities, obtaining pre-certifications, and verifying insurance information to ensure efficient patient flow.

Responsibilities include greeting patients, handling scheduling via EPIC, maintaining HIPAA compliance, and escalating concerns as necessary.