Patient Experience Specialist II: Check-In & Precerts

Jefferson Health Plans; Pennsylvania; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Job summary

The Patient Services Associate (PSA) II at Jefferson Health Plans in Abington, PA, supports a smooth patient experience by handling check-in/check-out, scheduling, and data verification using EPIC.

You will obtain pre-certifications, verify insurance and demographics, and help maintain efficient flow to examination rooms, while upholding HIPAA privacy and the Jefferson Experience for all patients and visitors.

Qualifications

• HS Diploma or equivalent required.
• Must be able to communicate courteously with patients and/or visitors. Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors. Ability to process and interpret data. Ability to multi task while managing a time sensitive workload.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Education

HS Diploma or equivalent

Job description

The Patient Services Associate (PSA) II at Jefferson Health Plans in Abington, PA, supports a smooth patient experience by handling check-in/check-out, scheduling, and data verification using EPIC.

You will obtain pre-certifications, verify insurance and demographics, and help maintain efficient flow to examination rooms, while upholding HIPAA privacy and the Jefferson Experience for all patients and visitors.