Patient Services Associate II: Elevate Patient Experience

Jefferson Health Plans; Pennsylvania; Presencial; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition assistance

Retirement plans

Descripción de la vacante

The Patient Services Associate II at Jefferson Health Plans (Abington Memorial Hospital) supports patient check-in, check-out and scheduling, using EPIC to ensure accurate demographics and referrals.

You will verify insurance, obtain pre-certifications, greet patients, and maintain HIPAA compliance while delivering a courteous Jefferson Experience in a fast-paced environment at our Abington, PA site.

Formación

• HS Diploma or equivalent required.
• Ability to communicate courteously with patients and visitors.
• Ability to multi-task and manage a time-sensitive workload.

Responsabilidades

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Conocimientos

Customer service

HIPAA compliance

Communication skills

Multitasking

Educación

High School Diploma or equivalent

Herramientas

EPIC

Descripción del empleo

The Patient Services Associate II at Jefferson Health Plans (Abington Memorial Hospital) supports patient check-in, check-out and scheduling, using EPIC to ensure accurate demographics and referrals.

You will verify insurance, obtain pre-certifications, greet patients, and maintain HIPAA compliance while delivering a courteous Jefferson Experience in a fast-paced environment at our Abington, PA site.