Patient Experience Specialist II

Abington Memorial Hospital; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement plans

Job summary

Jefferson Health is seeking a Patient Services Associate II at Abington Memorial Hospital to enhance the patient experience by efficiently handling check-in/out, scheduling via EPIC, and coordinating with care teams.

The role requires a high school diploma and experience in customer service or patient-facing healthcare, with emphasis on professional patient interactions and strict HIPAA compliance. Day shift; regular employment status.

Qualifications

• HS Diploma or equivalent required.
• Experience in customer service and/or patient-facing healthcare preferred.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre-certifications and/or pre-authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Skills

Customer service

Healthcare experience

Education

HS Diploma

Job description

Jefferson Health is seeking a Patient Services Associate II at Abington Memorial Hospital to enhance the patient experience by efficiently handling check-in/out, scheduling via EPIC, and coordinating with care teams.

The role requires a high school diploma and experience in customer service or patient-facing healthcare, with emphasis on professional patient interactions and strict HIPAA compliance. Day shift; regular employment status.