Patient Services Specialist I — Front Desk & EHR

Advocate Health; Downers Grove (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

Advocate Health seeks a detail-oriented Registration Specialist to build the initial electronic health record and support the care team. You will verify patient demographics, insurance information, and co-pays, while ensuring HIPAA compliance and secure handling of sensitive data.

You will educate patients on insurance coverage, assist with scheduling, answer questions, and provide exceptional customer service in a fast-paced setting at Advocate Health locations.

Qualifications

• Proven customer service in a fast-paced setting.
• Ability to protect patient privacy and follow HIPAA rules.
• Strong attention to accuracy in data collection and entry.
• Demonstrated ability to multitask and meet deadlines.

Responsibilities

• Create the initial electronic health record to form the patient’s medical record.
• Register patients, collect demographics, insurance info, and co-pays.
• Explain insurance basics and discuss financial responsibilities with patients.
• Ensure HIPAA compliance and handle sensitive information securely.
• Coordinate appointments, answer inquiries, and assist patients with directions and needs.
• Handle payments and cash handling with security and accuracy.
• Maintain professional, welcoming environment for patients and visitors.
• Monitor and manage electronic health record work queues according to process.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Problem solving

Independent worker

Teamwork

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet & Email

Job description

Advocate Health seeks a detail-oriented Registration Specialist to build the initial electronic health record and support the care team. You will verify patient demographics, insurance information, and co-pays, while ensuring HIPAA compliance and secure handling of sensitive data.

You will educate patients on insurance coverage, assist with scheduling, answer questions, and provide exceptional customer service in a fast-paced setting at Advocate Health locations.