Patient Access & Registration Specialist

Advocate Health; Downers Grove (IL); On-site; USD 36,000 - 45,000; Full time

Job summary

Advocate Health is seeking a detail-minded Registration Specialist to support patient intake and billing processes. You will register patients, verify demographics and insurance, and explain financial responsibilities to patients and families.

This role requires strong customer service, HIPAA compliance, and proficiency with EPIC EMR. You will greet patients, answer calls, and help with transportation or interpreter needs while coordinating with Financial Advocates as appropriate.

Qualifications

• HIPAA-compliant handling of patient information.
• Outstanding customer service and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with EPIC EMR and insurance verification tools.

Responsibilities

• Create the initial electronic health record and ensure patient safety.
• Check in/register patients and verify demographics and insurance.
• Explain financial responsibilities and refer to Financial Advocates.
• Maintain HIPAA compliance and collect patient signatures as required.
• Schedule appointments and guide patients on preparations and directions.
• Greet patients, answer calls, and assist with transportation and access needs.
• Monitor EHR work queues and follow department processes.

Skills

Customer service

Attention to detail

Communication

Multitasking

Problem-solving

Education

High School Diploma

Tools

EPIC EMR

Insurance verification

Microsoft Office

Email/Internet

Job description

Advocate Health is seeking a detail-minded Registration Specialist to support patient intake and billing processes. You will register patients, verify demographics and insurance, and explain financial responsibilities to patients and families.

This role requires strong customer service, HIPAA compliance, and proficiency with EPIC EMR. You will greet patients, answer calls, and help with transportation or interpreter needs while coordinating with Financial Advocates as appropriate.