Patient Access & Registration Specialist

Advocate Health; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Advocate Health is seeking a detail-oriented professional to support patient intake and billing processes. Responsibilities include creating the patient’s initial electronic health record, verifying demographic and insurance information, and collecting co-pays.

The role emphasizes confidentiality, accuracy, and excellent service in a fast-paced healthcare environment. You'll interact with physicians, staff, and patients to schedule appointments, answer questions, and guide patients through

Qualifications

• Demonstrate strong customer service and professionalism in a healthcare setting.
• Maintain confidentiality and comply with HIPAA and related regulations.
• Communicate clearly with patients, staff, and physicians.

Responsibilities

• Create the initial electronic health record (EHR) for patients.
• Check in and register patients; verify demographics, insurance, and guarantors.
• Collect co-pays and guide patients on financial responsibilities.
• Assist with scheduling, cancellations, and reminders; provide directions and support to patients.
• Greet patients, answer calls, and provide information and assistance as needed.
• Monitor and process electronic health record work queues according to policy.

Skills

Customer service

Attention to detail

Communication

Multitasking

Problem solving

Teamwork

HIPAA knowledge

Education

High School Graduate

Tools

EPIC EMR

Insurance verification

MS Office

Internet browser

Email

Job description

Advocate Health is seeking a detail-oriented professional to support patient intake and billing processes. Responsibilities include creating the patient’s initial electronic health record, verifying demographic and insurance information, and collecting co-pays.

The role emphasizes confidentiality, accuracy, and excellent service in a fast-paced healthcare environment. You'll interact with physicians, staff, and patients to schedule appointments, answer questions, and guide patients through