Patient Access & Registration Specialist

Advocate Health; South Elgin (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Advocate Health is seeking a patient access specialist to initiate electronic health records and register patients. You will collect demographics, insurance info, and co-pays while maintaining confidentiality under HIPAA.

You will greet patients, answer inquiries, and guide them through instructions, while coordinating with the care team and maintaining patient records in a fast-paced environment.

Qualifications

• Must demonstrate Advocate Health values and behaviors.
• Ability to work in a high-stress area with deadlines and interruptions.
• Strong attention to detail and accuracy.
• Excellent customer service in diverse situations.
• Effective written and verbal communication with patients and staff.
• Educate patients on insurance coverage and plan limits.
• Understand health insurance terms and billing basics.
• HIPAA-compliant handling of confidential information.

Responsibilities

• Creates the initial electronic health record for patients.
• Checks in and registers patients and collects necessary information.
• Discusses and collects co-pays and financial responsibilities.
• Provides information about test preparations, arrival, and directions.
• Greetes patients and handles routine inquiries and messages.
• Manages electronic health record queues and follows processes.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Teamwork

Multitasking

Independent work

HIPAA compliance

Education

High School Graduate

Tools

EPIC EMR

Insurance verification/eligibility tools

Microsoft Office

Internet browser

Phone technology

Job description

Advocate Health is seeking a patient access specialist to initiate electronic health records and register patients. You will collect demographics, insurance info, and co-pays while maintaining confidentiality under HIPAA.

You will greet patients, answer inquiries, and guide them through instructions, while coordinating with the care team and maintaining patient records in a fast-paced environment.