Patient Services Specialist I (Front Desk)

Hugh Chatham Health; West Bend (WI); On-site; USD 41,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Educational Assistance Program

Job summary

Advocate Health in Wisconsin seeks a Front End Staff member to support patient access at multiple locations. You will register patients, verify demographics and insurance, collect copays, and guide patients through visit processes.

The role emphasizes HIPAA compliance, strong communication, and exceptional customer service while coordinating with care teams to ensure efficient patient flow and timely care.

Qualifications

• Must demonstrate Advocate Health values in daily work.
• Able to multitask in a high-volume, fast-paced setting.
• Excellent attention to detail and service recovery skills.
• Strong communication with patients, families, and staff.

Responsibilities

• Create initial electronic health records to support patient care.
• Check in/register patients; collect demographics, insurance, and payments.
• Explain insurance basics; discuss financial responsibilities with patients.
• Ensure HIPAA compliance and protect patient information.
• Schedule appointments and coordinate tests; perform visit closures.
• Provide excellent customer service and assist with portal usage.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Problem solving

HIPAA compliance

Teamwork

Typing speed

Education

High School Diploma or GED

Tools

EHR software

Microsoft Office

Job description

Advocate Health in Wisconsin seeks a Front End Staff member to support patient access at multiple locations. You will register patients, verify demographics and insurance, collect copays, and guide patients through visit processes.

The role emphasizes HIPAA compliance, strong communication, and exceptional customer service while coordinating with care teams to ensure efficient patient flow and timely care.