Patient Services & Registration Specialist

Hugh Chatham Health; Green Bay (WI); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Educational Assistance

Job summary

Advocate Health is seeking a Front Desk / Patient Access coordinator in Wisconsin to greet patients, verify demographics and insurance, collect patient responsibility, and schedule visits. The role emphasizes accurate data entry, communication with patients, and adherence to Medicare/HIPAA guidelines.

The position requires a High School diploma, about one year of customer service or clerical experience, and proficiency with EPIC and Microsoft Office in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Typically 1 year of customer service or clerical experience.
• Knowledge of Medicare/HIPAA/EMTALA rules and updates.
• Ability to read and interpret documents such as safety rules and manuals.

Responsibilities

• Greets and checks in patients and collects payment as required.
• Verifies insurance and explains patient financial responsibilities.
• Schedules visits and processes registrations for walk-ins.
• Maintains knowledge of payer requirements and pre-authorization rules.

Skills

Customer service

Phone etiquette

Communication skills

Problem solving

Microsoft Office

Education

High School Diploma

Tools

EPIC EHR

Insurance verification tools

Patient liability estimation tools

Microsoft Office

Internet Explorer

Phone technology

Job description

Advocate Health is seeking a Front Desk / Patient Access coordinator in Wisconsin to greet patients, verify demographics and insurance, collect patient responsibility, and schedule visits. The role emphasizes accurate data entry, communication with patients, and adherence to Medicare/HIPAA guidelines.

The position requires a High School diploma, about one year of customer service or clerical experience, and proficiency with EPIC and Microsoft Office in a fast-paced environment.