Patient Access & Registration Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Advocate Health in Milwaukee, WI seeks a Patient Service Representative to greet patients, collect demographics and insurance data, and collect co-pays. You will help ensure accurate registration and smooth revenue flow while maintaining patient confidentiality and complying with HIPAA.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced environment using EPIC EMR and related tools to support care teams and financial operations.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare environment preferred but not required.
• Understanding of HIPAA and patient confidentiality guidelines.

Responsibilities

• Check in and register patients; verify demographics and insurance information.
• Collect co-pays and out-of-pocket responsibilities at point of registration.
• Explain insurance coverage to patients and refer to Financial Advocates when needed.
• Create and maintain electronic health records with accuracy and confidentiality.
• Provide excellent customer service and respond to routine inquiries.
• Operate EHR systems and other communication tools efficiently.

Skills

Customer service

Communication

Multitasking

HIPAA knowledge

Attention to detail

Professional demeanor

Education

High School Diploma

Tools

EPIC EMR

Insurance verification tools

Patient liability estimation tools

Microsoft Office

Internet

Email

Phone technology

Job description

Advocate Health in Milwaukee, WI seeks a Patient Service Representative to greet patients, collect demographics and insurance data, and collect co-pays. You will help ensure accurate registration and smooth revenue flow while maintaining patient confidentiality and complying with HIPAA.

The role requires strong customer service, clear communication, and the ability to work in a fast-paced environment using EPIC EMR and related tools to support care teams and financial operations.