Patient Registration & Care Concierge

Aurora Health Care; Town of Oconomowoc (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Advocate Health in Wisconsin seeks a Patient Service Representative to be the first impression for patients and a key link in revenue cycle. You will securely capture demographics, insurance data, and financial responsibility to support accurate billing and timely payments.

Responsibilities include check-in, eligibility verification, co-pay collection, patient education on coverage, and collaboration with Financial Advocates while maintaining HIPAA compliance in a fast-paced environment.

Qualifications

• High school diploma required.
• Excellent customer service and communication skills.
• Ability to handle confidential information per HIPAA.

Responsibilities

• Create and verify patient demographics, insurance and financial information.
• Check-in and register patients; collect co-pays and balance responsibilities.
• Explain coverage and direct to Financial Advocates as needed.
• Maintain HIPAA-compliant handling of patient information.
• Coordinate with care teams and scheduling as required.

Skills

Customer service

Communication

Attention to detail

Multitasking

Independence

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Phone technology

Job description

Advocate Health in Wisconsin seeks a Patient Service Representative to be the first impression for patients and a key link in revenue cycle. You will securely capture demographics, insurance data, and financial responsibility to support accurate billing and timely payments.

Responsibilities include check-in, eligibility verification, co-pay collection, patient education on coverage, and collaboration with Financial Advocates while maintaining HIPAA compliance in a fast-paced environment.