Patient Services Specialist — Front Desk & EHR

Hugh Chatham Memorial Hospital; Burlington (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Wisconsin is seeking an on‑site Front End Staff member for patient registration and data management. You will create the patient record, verify insurance details, collect co‑pays, and help patients navigate the portal and appointments.

Strong attention to detail, excellent communication, and basic computer skills are essential. This role supports multiple departments and requires adherence to HIPAA and privacy laws.

Qualifications

• Education requires high school diploma or GED.
• Experience not required; on‑the‑job training provided.
• Ability to follow HIPAA and privacy regulations.
• Strong customer service and communication skills.
• Proficient with computers and MS Office.

Responsibilities

• Create initial electronic health record and verify patient data.
• Check in/register patients and verify demographics and insurance.
• Discuss and collect co‑pays and out‑of‑pocket responsibilities.
• Schedule appointments and coordinate reminders and referrals.
• Maintain confidentiality and handle patient information securely.

Skills

Customer service

HIPAA compliance

Attention to detail

Communication skills

Computer proficiency

Typing skills

Education

High School Diploma or GED

Tools

Microsoft Office

Electronic health record (EHR) systems

Job description

Advocate Health in Wisconsin is seeking an on‑site Front End Staff member for patient registration and data management. You will create the patient record, verify insurance details, collect co‑pays, and help patients navigate the portal and appointments.

Strong attention to detail, excellent communication, and basic computer skills are essential. This role supports multiple departments and requires adherence to HIPAA and privacy laws.