Patient Services Specialist I

aah; Charlotte (NC); On-site; USD 28,000 - 43,000; Part time

Job summary

aah is seeking a part‑time patient access specialist in Charlotte, NC. You will help create the initial electronic health record, verify demographics and insurance, and collect co‑pays. The role emphasizes patient confidentiality and compliance with HIPAA and accrediting bodies.

You will interact with patients, physicians, and staff, providing excellent service while supporting scheduling and financial discussions. Prior experience is not required, with on‑the‑job training available.

Qualifications

• High school diploma or equivalent is required.
• No prior experience required; on‑the‑job training provided.
• Ability to work in a high‑stress patient registration environment.

Responsibilities

• Create initial electronic health records and ensure patient identity to prevent safety and billing issues.
• Check in/register patients and verify demographics, guarantor, and insurance information; collect co-pays.
• Explain insurance basics and discuss financial responsibilities with patients.
• Maintain HIPAA confidentiality and comply with accreditation regulations.
• Schedule appointments and manage test preparations and arrival times.
• Provide welcoming, professional customer service to patients and visitors.

Skills

Advocate Health values

High stress handling

Attention to detail

Customer service

Communication skills

Problem solving

Team interaction

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Job description

aah is seeking a part‑time patient access specialist in Charlotte, NC. You will help create the initial electronic health record, verify demographics and insurance, and collect co‑pays. The role emphasizes patient confidentiality and compliance with HIPAA and accrediting bodies.

You will interact with patients, physicians, and staff, providing excellent service while supporting scheduling and financial discussions. Prior experience is not required, with on‑the‑job training available.