Patient Access Specialist I

Atrium Health; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

retirement plan

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a Patient Access & Care Team Support as a full-time role within its NC/GA Operations. You will link patient experiences between PACT and practice sites, assist inbound callers, schedule appointments, collect demographics and insurance data, and perform basic system troubleshooting.

Strong customer service and multitasking skills are essential. The position requires a High School Diploma and 0-1 year in a healthcare or call center environment, with

Qualifications

• Knowledge of customer service and ability to work with a variety of patients and patient situations.
• Basic understanding of computers and desktop software packages.
• Ability to work in a fast-paced environment, handling a variety of customer/patient needs.

Responsibilities

• Links patient experience between PACT and the practice site using policies and procedures.
• Assists inbound callers and makes outbound calls when needed.
• Performs basic technical troubleshooting for online applications and access.
• Schedules patient appointments and coordinates changes and additions to schedules.
• Obtains demographic and insurance information and verifies coverage.
• Updates medical records with patient information.
• Routes callers for triage and coordinates with nurses as needed.
• Delivers excellent customer service and documents interactions across multiple systems.
• Maintains information systems and reports as required.

Skills

Customer service

Call center experience

Healthcare terminology

Multitasking

Data entry

Education

High School Diploma

Tools

CRM software

Job description

Advocate Health in Charlotte, NC is seeking a Patient Access & Care Team Support as a full-time role within its NC/GA Operations. You will link patient experiences between PACT and practice sites, assist inbound callers, schedule appointments, collect demographics and insurance data, and perform basic system troubleshooting.

Strong customer service and multitasking skills are essential. The position requires a High School Diploma and 0-1 year in a healthcare or call center environment, with