Patient Access Navigator I

aah; Kannapolis (NC); On-site; USD 30,000 - 44,000; Part time

Job summary

aah is seeking a part-time Patient Access professional in Kannapolis. This role links the patient experience between PACT and the practice site and involves scheduling, insurance verification, and customer service tasks across multiple systems.

The position requires strong communication, basic computer skills, and the ability to work in a fast-paced environment. Training lasts about four weeks, with a mix of shift hours and on-site responsibilities.

Qualifications

• Knowledge of customer service workflows in a structured environment.
• Basic understanding of computers and desktop software.
• Ability to work in a fast-paced environment with varied patient needs.
• Strong verbal communication and ability to document interactions.

Responsibilities

• Link patient experience between PACT and the practice site using policies.
• Assist inbound callers and perform necessary outbound follow-ups.
• Escalate complex issues and perform basic troubleshooting of online applications or access.
• Schedule appointments and coordinate cancellations, reschedules, and additions.
• Verify demographics and insurance information and update records as needed.
• Provide customer service per department standards and document interactions.

Skills

Customer service

Communication

Multitasking

Problem solving

Call center

Education

High School Graduate

Tools

CRM systems

Job description

aah is seeking a part-time Patient Access professional in Kannapolis. This role links the patient experience between PACT and the practice site and involves scheduling, insurance verification, and customer service tasks across multiple systems.

The position requires strong communication, basic computer skills, and the ability to work in a fast-paced environment. Training lasts about four weeks, with a mix of shift hours and on-site responsibilities.