Patient Access & Financial Clearance Specialist

Atrium Health; Elkin (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Atrium Health in North Carolina is seeking a Patient Access Specialist to support scheduling, registration and financial clearance for patients, ensuring complete demographics and accurate insurance information. You will verify benefits, collect out-of-pocket liabilities, and coordinate with Financial Counselors while maintaining strong patient relations and striving for 98% accuracy.

This role emphasizes teamwork, compliance with Medicare/Medicaid rules and EMTALA, and the ability to handle

Qualifications

• High school diploma or GED required; experience in patient access, scheduling, registration and financial clearance preferred.
• Knowledge of Medicare, HIPAA, EMTALA rules and insurance pre-certification requirements.
• Proficiency with Microsoft Outlook, Word and Excel; strong communication and critical thinking skills.

Responsibilities

• Greets patients and manages patient flow for efficient service.
• Verifies demographics and insurance information for accuracy.
• Completes registration for walk-in patients; updates information as needed.
• Verifies benefits; collects out-of-pocket liabilities and balances.
• Follows Financial Clearance policy for non-urgent services when appropriate.
• Identifies patients needing financial assistance and refers to Financial Counselor.
• Performs visit closure and schedules follow-up appointments.
• Maintains knowledge of Medicare/Medicaid and payer requirements.
• Proactively communicates issues to management for process improvements.
• Meets productivity and accuracy targets and maintains professional conduct.

Skills

Customer service

HIPAA compliance

Medicare/Medicaid knowledge

Microsoft Office (Outlook/Word/Excel)

ADT software

Communication skills

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

ADT software

Job description

Atrium Health in North Carolina is seeking a Patient Access Specialist to support scheduling, registration and financial clearance for patients, ensuring complete demographics and accurate insurance information. You will verify benefits, collect out-of-pocket liabilities, and coordinate with Financial Counselors while maintaining strong patient relations and striving for 98% accuracy.

This role emphasizes teamwork, compliance with Medicare/Medicaid rules and EMTALA, and the ability to handle