Patient Services Specialist – Help, Educate & Support

Talentify; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Talentify is seeking a customer communications role focused on answering questions, resolving problems, and supporting physician-directed products/services. The role involves documenting interactions and processing orders in a computerized system. Training and accuracy in prescription terminology are important.

The position emphasizes clear communication with customers and coworkers, with routine data entry and updates to patient records. A background in healthcare/customer service is beneficial.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated by a dialer.
• Assesses customer need for additional products or services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Job description

Talentify is seeking a customer communications role focused on answering questions, resolving problems, and supporting physician-directed products/services. The role involves documenting interactions and processing orders in a computerized system. Training and accuracy in prescription terminology are important.

The position emphasizes clear communication with customers and coworkers, with routine data entry and updates to patient records. A background in healthcare/customer service is beneficial.