Patient Services Specialist — Inbound/Outbound Support

Talentify; Town of Oneonta (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Training & advancement opportunities

Job summary

Talentify is seeking a customer service representative to assist patients by answering questions, resolving problems, and ensuring accurate order processing in a pharmacy context.

The role involves handling inbound/outbound calls, educating customers on products/services, and documenting interactions in a computerized system. You will also verify demographic data and assist with training of staff as needed. Requires basic computer entry and HS diploma.

Qualifications

• High School Diploma or GED or 1–3 months related experience
• Computer entry required
• Must meet licensing requirements for specific location
• Read and analyze patient orders
• Pharmacy prescription terminology knowledge
• Ability to communicate with coworkers and patients clearly

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses needs for additional products/services
• Assesses compliance with physician orders
• Provides education on products/services
• Documents calls in computerized system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records

Skills

Read & analyze documents

Pharmacy terminology

Effective communication

Training others

Dosing calculations

Follow instructions

Education

HS diploma/GED

1–3 months related experience

Computer data entry

Licensing requirements per location

Tools

Computerized record system

Order entry system

Job description

Talentify is seeking a customer service representative to assist patients by answering questions, resolving problems, and ensuring accurate order processing in a pharmacy context.

The role involves handling inbound/outbound calls, educating customers on products/services, and documenting interactions in a computerized system. You will also verify demographic data and assist with training of staff as needed. Requires basic computer entry and HS diploma.