Patient Services Specialist: Front Desk & Scheduling Pro

Pediatrix; Bellevue (WA); On-site; USD 2,755,000 - 4,408,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate to ensure a positive patient experience and efficient front-office operations. You will greet, check-in, collect payments, verify insurance, and coordinate appointments while supporting billing and clinical staff.

The role emphasizes strong customer service, HIPAA compliance, and the ability to manage multiple tasks in a fast-paced medical office environment.

Qualifications

• 2-3 years recent experience in a related position in medical office setting preferred
• Strong computer knowledge (Microsoft Office) preferred
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred
• Knowledge of medical terminology
• Superior customer service skills
• Excellent verbal and written communication
• Ability to work in a fast-paced environment
• Ability to work on multiple projects at one time
• Ability to work as a team player
• Ability to prioritize responsibilities and meet deadlines
• Ability to work in a high stress environment.

Responsibilities

• Patient Reception & Check-In/Check-Out: Welcome patients, register and verify information, collect copayments and balances, schedule follow-ups.
• Scheduling & Communication: Manage appointments, confirm changes, handle high-volume calls, route inquiries.
• Insurance & Billing Support: Verify eligibility, obtain pre-authorizations, communicate coverage issues.
• Administrative Support: Prepare daily schedules and chart prep, assist with faxing and scanning.
• Customer Service & Compliance: Provide compassionate service and HIPAA-compliant care.

Skills

Medical terminology

Customer service

Verbal communication

Written communication

Fast-paced environment

Multitasking

Team player

Prioritization

Stress management

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Pediatrix Medical Group is seeking a Patient Services Associate to ensure a positive patient experience and efficient front-office operations. You will greet, check-in, collect payments, verify insurance, and coordinate appointments while supporting billing and clinical staff.

The role emphasizes strong customer service, HIPAA compliance, and the ability to manage multiple tasks in a fast-paced medical office environment.