Patient Services Specialist: Front Desk & Scheduling

Pediatrix Medical Group; Salt Lake City (UT); On-site; USD 36,000 - 60,000; Full time

Job summary

Pediatrix Medical Group is seeking a Patient Services Associate to support front-office workflows and deliver an excellent patient experience. You will greet patients, check them in, collect payments, verify insurance, and help schedule appointments and referrals.

The role requires strong communication, computer skills, and the ability to manage high-volume tasks in a fast-paced medical office.

Qualifications

• High school diploma or GED required or equivalent.
• 2–3 years recent front-desk/medical office experience preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience with medical coding, office billing, and government payer regulations preferred.
• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced, multi-project environment.
• Ability to prioritize responsibilities and meet deadlines.

Responsibilities

• Greet and check-in patients; verify demographics and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide referrals as needed.
• Verify insurance eligibility and benefits prior to visits; obtain pre-authorizations/referrals.
• Prepare daily clinic schedules and chart prep for upcoming appointments.
• Support front-office operations (faxes, scanning, indexing to patient records).
• Respond to patient calls and inquiries promptly; route to appropriate staff.
• Maintain HIPAA compliance and ensure confidentiality.

Skills

Medical terminology

Customer service

Verbal communication

Written communication

Multi-tasking

Team player

Deadline priority

High-stress tolerance

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pediatrix Medical Group is seeking a Patient Services Associate to support front-office workflows and deliver an excellent patient experience. You will greet patients, check them in, collect payments, verify insurance, and help schedule appointments and referrals.

The role requires strong communication, computer skills, and the ability to manage high-volume tasks in a fast-paced medical office.