Patient Experience Specialist – Front Desk & Scheduling

Pediatrix Medical Group, Inc.; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Life & Disability insurance

Healthcare FSA & Dependent Care FSA

401k plan

Employee Stock Purchase Program

Job summary

Pediatrix Medical Group in Houston seeks a Patient Services Associate to deliver outstanding front-office service, greet patients, check-in/out, and support daily clinic operations.

You will verify demographics and insurance, collect copays, schedule appointments, coordinate with providers, and assist with billing and documentation while maintaining HIPAA compliance and compassionate care for every patient.

Qualifications

• High school diploma or GED or equivalent.
• 2–3 years of recent experience in a related position in a medical office setting preferred.
• Strong computer knowledge (Microsoft Office) preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third‑party billing requirements preferred.

Responsibilities

• Greet and check in patients; verify demographics and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments; confirm, reschedule, and communicate changes promptly.
• Manage high-volume incoming calls with proper telephone etiquette; route inquiries.
• Review and update patient demographics and insurance information; verify eligibility and benefits.
• Obtain and document pre-authorizations and referrals; communicate coverage issues to patients.
• Prepare daily clinic schedules and chart prep for upcoming appointments.
• Support office operations (faxing, scanning, indexing into patient records).
• Provide compassionate assistance and resolve patient concerns; ensure HIPAA compliance.

Skills

Medical terminology

Customer service

Verbal & written communication

MS Office

HIPAA knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pediatrix Medical Group in Houston seeks a Patient Services Associate to deliver outstanding front-office service, greet patients, check-in/out, and support daily clinic operations.

You will verify demographics and insurance, collect copays, schedule appointments, coordinate with providers, and assist with billing and documentation while maintaining HIPAA compliance and compassionate care for every patient.