Patient Services Specialist: Front Desk & Scheduling Expert

American Oncology Network, Inc.; Fort Wayne (IN); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and payments within a multi-site cancer care network.

Responsibilities include accurate check-in, EMR documentation, and coordinating with Financial Counselors as needed. The role emphasizes exceptional customer service, accuracy, and the ability to adapt across clinics with varying layouts and staffing.

Qualifications

• High School Diploma required; Associates degree preferred.
• 1 year experience in a healthcare setting; physician office experience preferred.
• Strong customer service focus with attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients accurately and document status in the EMR.
• Verify and update patient demographics; collect payments and issue receipts.

Skills

Customer service

Attention to detail

Multitasking

Communication

Teamwork

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, manage intake, scheduling, medical records, and payments within a multi-site cancer care network.

Responsibilities include accurate check-in, EMR documentation, and coordinating with Financial Counselors as needed. The role emphasizes exceptional customer service, accuracy, and the ability to adapt across clinics with varying layouts and staffing.