Patient Services Specialist - Front Desk & Scheduling

American Oncology Network, Inc.; Elyria (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions, while ensuring accurate documentation and excellent customer service.

Responsibilities vary by office size and staffing model, with cross-coverage across stations as needed. The role emphasizes greeting patients, verifying identity, maintaining EMR records, scheduling with physician teams, processing payments,

Qualifications

• High school diploma required; associate degree preferred.
• Minimum of one year in a healthcare setting.
• Customer service focus with strong attention to detail.
• Ability to multitask in a multi-site environment.

Responsibilities

• Greet patients and caregivers to create a welcoming environment.
• Check in patients, verify identity, and document arrival in the EMR.
• Schedule appointments and manage physician schedules.
• Process payments and assist when financial counseling is needed.
• Maintain medical records and ensure HIPAA compliance.
• Collaborate across stations and cover absences as needed.

Skills

Customer service

Attention to detail

Multitasking

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, medical records, and financial transactions, while ensuring accurate documentation and excellent customer service.

Responsibilities vary by office size and staffing model, with cross-coverage across stations as needed. The role emphasizes greeting patients, verifying identity, maintaining EMR records, scheduling with physician teams, processing payments,