Multi-Site Patient Services Specialist — Front Desk & Records

American Oncology Network, Inc.; Naples (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off (PTO)

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide top-tier front-end patient support. You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Role involves cross-coverage across stations and flexibility across locations. The ideal candidate has at least 1 year in healthcare, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Minimum of 1 year experience in a healthcare setting
• Strong customer service focus with attention to detail
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment
• Check in patients, verify identity, update demographics in EMR
• Collect and post patient payments and co-pays, issue receipts
• Schedule and manage patient appointments and referrals
• Respond to calls and relay messages to the care team in the EMR

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High School Diploma

Associate degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide top-tier front-end patient support. You will manage intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service.

Role involves cross-coverage across stations and flexibility across locations. The ideal candidate has at least 1 year in healthcare, strong communication skills, and proficiency in Microsoft Office.