Patient Experience & Scheduling Coordinator

American Oncology Network, Inc.; Asheville (NC); On-site; USD 22,000 - 34,000; Full time

Job summary

American Oncology Network, Inc. is hiring a Patient Services Specialist to provide high-quality front-end patient support, from intake to financial transactions, across multiple clinics.

The role emphasizes accurate documentation, patient care, and teamwork in a fast-paced, multi-site environment. Responsibilities include greeting patients, check-in, scheduling, medical records management, and collaboration with the Financial Counselor.

Qualifications

• Education: High School Diploma; Associates degree preferred.
• Experience: Minimum of one year in a healthcare setting, physician office experience preferred.
• Skills: Strong customer service, communication, and multitasking abilities.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients and verify identity per standards; document arrival in the EMR.
• Collect payments and post transactions; notify Financial Counselor when needed.
• Schedule and coordinate patient appointments and physician requests across locations.
• Maintain patient charts in EMR and ensure HIPAA-compliant record handling.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is hiring a Patient Services Specialist to provide high-quality front-end patient support, from intake to financial transactions, across multiple clinics.

The role emphasizes accurate documentation, patient care, and teamwork in a fast-paced, multi-site environment. Responsibilities include greeting patients, check-in, scheduling, medical records management, and collaboration with the Financial Counselor.