Patient Services Coordinator - Scheduling, Records & Front Desk

American Oncology Network, Inc.; Olympia (WA); On-site; USD 29,000 - 40,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, and medical-record management. You will handle financial transactions, ensure accurate documentation, and deliver exceptional customer service across multiple office locations.

The role involves cross-coverage across stations with HIPAA-compliant practices and strong emphasis on patient experience. Training provided, with a focus on accuracy and efficiency.

Qualifications

• Candidate has customer-focused experience in a clinical or healthcare setting.
• Strong attention to detail and ability to multitask across stations.
• Proficiency with EMR systems and scheduling workflows.
• Capable of handling payments, billing and HIPAA-compliant documentation.

Responsibilities

• Greet patients and verify identity to ensure a welcoming, compliant check-in.
• Schedule appointments, manage physician calendars and coordinate care.
• Maintain accurate patient records in EMR and ensure timely documentation.
• Process payments, co-pays, and insurance-related transactions per policy.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Office

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support, including intake, scheduling, and medical-record management. You will handle financial transactions, ensure accurate documentation, and deliver exceptional customer service across multiple office locations.

The role involves cross-coverage across stations with HIPAA-compliant practices and strong emphasis on patient experience. Training provided, with a focus on accuracy and efficiency.