Patient Services Specialist — Front Desk & Records

American Oncology Network, Inc.; Houston (TX); On-site; USD 21,000 - 37,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support at Oncology Consultants - Medical Center CCO Office. You will handle patient intake, scheduling, medical records, and financial transactions with accuracy and courtesy.

The role emphasizes accurate documentation, HIPAA compliance, and cross-site coverage as needed across locations in a fast-paced oncology environment.

Qualifications

• Strong interpersonal and communication skills with diverse populations.
• Demonstrated customer service focus with attention to detail and multitasking ability.
• Ability to manage competing priorities in a fast-paced, multi-site environment.

Responsibilities

• Greet patients and caregivers professionally to create a welcoming environment.
• Check in patients, verify identity, and document in the EMR.
• Collect, document, and post patient payments; issue receipts as needed.
• Schedule and manage patient appointments and referrals; coordinate with physicians.

Skills

Interpersonal communication

Customer service

Critical thinking

Organization

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to provide front-end patient support at Oncology Consultants - Medical Center CCO Office. You will handle patient intake, scheduling, medical records, and financial transactions with accuracy and courtesy.

The role emphasizes accurate documentation, HIPAA compliance, and cross-site coverage as needed across locations in a fast-paced oncology environment.