Patient Services Coordinator: Front Desk & Scheduling

Northwestern Medicine; Naperville (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Northwestern Medicine in Naperville seeks a Patient Services Representative to greet patients, register and verify insurance, collect co-pays, and coordinate scheduling with care teams.

You will answer calls, schedule appointments, document communications, maintain charts, and ensure patient safety and confidentiality in a fast-paced clinical setting.

This role supports physicians and staff, ensuring accurate billing data and responsive service to patients and families.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.

Responsibilities

• Greets patients and registers them, verifies insurance information and collects co-pays/balances.
• Answers phone, schedules appointments and directs patient calls as appropriate.
• Coordinates scheduling of outside testing and serves as liaison between patient and practice.
• Maintains patient confidentiality and supports a safe, accurate charting process.

Skills

Customer service

Education

High school diploma or GED

Bachelor’s degree

Job description

Northwestern Medicine in Naperville seeks a Patient Services Representative to greet patients, register and verify insurance, collect co-pays, and coordinate scheduling with care teams.

You will answer calls, schedule appointments, document communications, maintain charts, and ensure patient safety and confidentiality in a fast-paced clinical setting.

This role supports physicians and staff, ensuring accurate billing data and responsive service to patients and families.